Delivery Policies
Orders placed after 12pm will fall into the next day's delivery time period unless there is openings in our schedule to complete the delivery the same day. During the holdiay periods and episodes of inclement weather the delivery time frame may be extended up to 2 hours if the curier service is experiencing unusally high volume.
Orders going to funeral homes get highest priority, followed by businesses and then residential Deliveries. Orders are guaranteed to be delivered within 9am to 5 pm unless it is during a holiday. Holiday resdiential delivery times will be delivered up until 9pm.We can deliver business deliveries by 12pm if the order is placed by 3:00 the previous day.
If you have a specific time delivery request other than funeral homes or businesses by 4:00, you must call first to verify that we are able to accomodate your request. 734-397-0800.
We do offer funeral delivery service on Sundays for funeral calling hours and services when PRIOR arrangements have been made by Saturday.
If recipent is not home, we will attempt to leave the package with a neighbor and notify the recipent. If no one will take the package we will bring it back to the store awaiting redelivery instructions from the recipent. If recipent does not call within 24hours we will call the customer for further instructions.
International deliveries require 24 hours delivery time turn around.
